CUSTOMER SUCCESS ASSOCIATE

 

WHAT WE DO

Food+Beverage Innovations, the creators of Jevo®, the first automated gelatin shot maker, has an opening in its customer success department. The successful candidate is a self-starting, organized, customer success/service-minded star who can help take our accounts to the next level. This isn’t a call center job where you’ll be wearing a headset—you’ll be a key member of our team as we bring on new customers and keep them satisfied.

RESPONSIBILITIES

  • Coordinate with our sales team (and other CS colleagues) to onboard new customers – set up customer accounts into our proprietary portal as well as our eCommerce and ticketing systems

  • Process orders that come in through the eCommerce portal, directly from sales reps, by email and/or by phone

  • Coordinate with the fulfillment and accounting functions to get product shipped with the appropriate financial transactions

  • Manage incoming general customer service inquiries and customer account maintenance updates and issues

  • Manage RMAs through direct coordination with our Technical Services department

  • Provide CRM input and maintenance for CS related details

  • Deliver stellar customer service by putting customers first and proactively solving problems

  • Assist customers with activation and sell through, as needed

  • Provide support and insights to Sales team and other CS colleagues, as needed, on customer reporting and trends

  • Assist with ongoing customer training and activation

  • Keep yourself and your team hyper-organized and detail oriented. This position requires high attention to detail and success relies upon being organized, prompt and assertive.

EXPERIENCE REQUIREMENTS

  •  2+ years experience in a professional setting within a customer facing role

  • Experience in customer service, office administration or other functional coordination role

  • Bachelor’s degree or equivalent level of education and practical experience

  • Strong general desktop and smartphone skills with full proficiency in MS Word, Excel, and Outlook; experience in CRM, eCommerce, and ticketing platforms (Pipedrive, Shopify, and Zen Desk) a huge plus

COMPETENCIES

  • Detail Oriented: You have a keen eye for detail but you keep outcomes and the big picture in mind
  • Organized: You are highly organized
  • Ability to grow product awareness: You have an interest in—and an understanding of—how things work and are interested in teaching our customers about our product(s)
  • Time Management: You are dependable and have the ability to work efficiently to stay on task and schedule
  • Highly Adaptable: You can shift gears without losing momentum and able to work within business scheduling needs
  • Self-Starter: You are able to take initiative to manage your time and successfully perform your work
  • Positive: You are positive and embrace challenges to find ways to improve outcomes
  • Teamwork: You can successfully operate independently and in a group. You bring energy and seek team engagement You thrive on helping customers and the team

WHY YOU’LL LOVE WORKING HERE

  • The world’s first fully automated gelatin maker!
  • Agile, hardworking, and professional work environment with high expectations
  • Highly motivated team in a beautiful creative environment
  • Benefit package for full time employees, including: health, vision, dental, 401(k), PTO

CONTACT

Interested? Email your resume to hr@getjevo.com. We look forward to hearing from you!